Refund policy

Refund & Returns Policy

In the unlikely event that you are not satisfied with your purchase for any reason, you have the right to cancel your order within 28 days from the day after the date of delivery. To exercise your right of cancellation you must give written notice by post or email, giving details of goods ordered and the delivery details. For full details of how to return goods please contact our customer care team on 01797 363623.

No Longer Required Items – Items can be returned up to 4 weeks after goods were received. Goods can only be returned and considered for credit if in their original, clean, intact packaging and inspected as fit for resale. All items returned as no longer required will be subject to a 20% restocking charge. Return requests outside of the 4 week returns period cannot be entertained.

We will refund your money on orders within 28 days of cancellation. Returns outside 28 days will not be accepted. On cancellation for any reason, you must return the goods at your own cost unless we agree otherwise or we confirm that you may dispose of the goods. Where the goods are being returned because they are faulty, incorrect or damaged then we will meet the cost of the return, but we ask that you allow us to nominate the courier.

If goods are damaged or faulty

Please contact us within 48 Hours of delivery so that we can get a replacement to you. If you contact us after this period we may be unable to supply you with any replacements.

If you have received the wrong item

Please contact us as soon as possible so that we can resolve any issues, arrange the collection of the wrong item and supply you with the correct item.